--- title: Machool Setup & Integration Process description: This article offers a concise overview of setting up the Machool integration, including the order flow, shipping configuration on the Machool portal, and completing the order on the POS. --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/machool-integration-process#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS\_Full-Logo\_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [Integrations](https://knowledge.techpos.ca/en/knowledge/integrations?hsLang=en) 3. [E-Commerce](https://knowledge.techpos.ca/en/knowledge/integrations?hsLang=en#e-commerce) # Machool Setup & Integration Process ## This article offers a concise overview of setting up the Machool integration, including the order flow, shipping configuration on the Machool portal, and completing the order on the POS. ### First Setup: Activate Machool Integration **Step 1:** Reach out to TechPOS Support to gather the following information:  - Branch ID - Store ID/Company ID - API Key **Step 2:** Once details are provided, login to the [Machool Portal. ](https://app.machool.com/signin) **Step 3:** Go to E-Commerce \> Add New Store ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-26-13-4214-PM.png?width=772&height=214&name=image-png-Oct-31-2025-07-26-13-4214-PM.png) **Step 4:** Select TechPOS from the list: ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-26-29-6663-PM.png?width=817&height=729&name=image-png-Oct-31-2025-07-26-29-6663-PM.png) **Step 5:** Enter the details provided and click on Connect ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-26-52-1094-PM.png?width=612&height=544&name=image-png-Oct-31-2025-07-26-52-1094-PM.png)   ### Second Setup: Enable Shipping on E-Commerce **Step 1:** Login into TechPOS Portal **Step 2:** Go to Menu \> Web Menu \>  UI Setting ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-29-50-0512-PM.png?width=337&height=328&name=image-png-Oct-31-2025-07-29-50-0512-PM.png) **Step 3:** Scroll down to Shipment Settings and update the following: - Enable the Ship to Home setting - Set the Standard Shipping Fee Cost  ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-39-14-7641-PM.png?width=957&height=148&name=image-png-Oct-31-2025-07-39-14-7641-PM.png) **Step 4:** Save.    ### Machool Integration Process (E-Commerce Order Flow)  **Step 1:** Customer completes the order online by selecting the Shipping Option ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-28-2025-05-37-35-9982-PM.png?width=688&height=302&name=image-png-Oct-28-2025-05-37-35-9982-PM.png) **Step 2:** Customer enters the Shipping Details ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-28-2025-05-38-02-7694-PM.png?width=688&height=394&name=image-png-Oct-28-2025-05-38-02-7694-PM.png) **Step 3:** Customer checks out and pays for the order, then they receive an order ID and email confirmation.  ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-50-06-6027-PM.png?width=1116&height=469&name=image-png-Oct-31-2025-07-50-06-6027-PM.png) ### Machool Integration Process (Machool Portal)  **Step 1:** Login to Machool Portal, then go to E-Commerce Tab ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-28-2025-05-41-43-5549-PM.png?width=688&height=430&name=image-png-Oct-28-2025-05-41-43-5549-PM.png) **Step 2:** From here, you will see the orders placed from e-commerce for shipping.  ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-52-05-1837-PM.png?width=1167&height=250&name=image-png-Oct-31-2025-07-52-05-1837-PM.png) **Step 3:** Complete shipping on the Machool Portal.  ### Machool Integration Process (POS Page) **Step 1:** Login to TechPOS Portal and go to POS.  **Step 2:** Go to Queued Order **Step 3:** Select the Order to be completed and click on Start to Prepare ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-53-49-0051-PM.png?width=1267&height=253&name=image-png-Oct-31-2025-07-53-49-0051-PM.png) **Step 4:** Scan the products and click on Finish Online Order ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-54-34-2762-PM.png?width=886&height=661&name=image-png-Oct-31-2025-07-54-34-2762-PM.png) **Step 5:** Order has been completed ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Oct-31-2025-07-54-56-7465-PM.png?width=1891&height=406&name=image-png-Oct-31-2025-07-54-56-7465-PM.png) - 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