--- title: Purchase Order Back Order Feature description: The Purchase Order (PO) Back Order feature allows stores to partially receive products from a purchase order while automatically moving unreceived items into a Back Order for future receiving. This workflow helps maintain accurate inventory counts and prevents incomplete purchase orders from remaining open indefinitely. --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/purchase-order-back-order-feature#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS_Full-Logo_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [Inventory](https://knowledge.techpos.ca/en/knowledge/inventory?hsLang=en) 3. [Purchase Orders](https://knowledge.techpos.ca/en/knowledge/inventory?hsLang=en#purchase-orders) # Purchase Order Back Order Feature ## The Purchase Order (PO) Back Order feature allows stores to partially receive products from a purchase order while automatically moving unreceived items into a Back Order for future receiving. This workflow helps maintain accurate inventory counts and prevents incomplete purchase orders from remaining open indefinitely. ### Important Requirements Before Using Back Order Before the Back Order feature can be used, the following requirements must be completed: #### 1. Feature Enablement Required The Purchase Order Back Order feature is not enabled by default. To request activation, please contact: - support@techpos.ca Before TechPOS enables the setting, the store must ensure that **all existing purchase orders are closed**. #### 2. User Role Permission Requirement Users must have permission to **Complete Purchase Orders** in the User Role settings to finalize a PO and process Back Orders. Without this permission, users will not be able to see the **complete the PO** button. **![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-May-09-2026-01-05-54-3676-AM.png?width=242&height=167&name=image-png-May-09-2026-01-05-54-3676-AM.png)** ### Step 1: Create the Purchase Order ### Step 2: Set the Purchase Order Status to "On Order" ### Step 3: Receive Each Product Within the PO ### Step 4: Complete the Purchase Order (Backorder Feature) Once all received products have been entered and verified, the PO must be completed to: - Finalize inventory receiving - Update inventory quantities - Make received products available for sale Important: - **Products received are not added to available inventory until the PO is completed** 1. Edit the Purchase Order 2. Click on Complete PO button ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-May-09-2026-01-16-14-9909-AM.png?width=2096&height=1160&name=image-png-May-09-2026-01-16-14-9909-AM.png) 3. When completing the PO, the system will: display all pending (unreceived) products available for Back Order. Check the box to enable the Back Order and confirm all products will be moved to Back Order.![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-May-09-2026-01-16-33-2636-AM.png?width=670&height=251&name=image-png-May-09-2026-01-16-33-2636-AM.png) 4.Click 'CONFIRM' to finalize the purchase order. A new Back Order will be initiated; this ensures there are no outstanding pending products in the PO and that inventory reflects the correct on -hand and back-ordered quantities as well as correct time stamps on received and back ordered products.   ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-May-09-2026-01-17-49-2440-AM.png?width=670&height=251&name=image-png-May-09-2026-01-17-49-2440-AM.png) 5. 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