Reconcile Debit/Credit Transactions Processed on Stand-Alone Payment Machines

This article will walk you through on the process of completing debit/credit orders that were processed manually on a stand-alone payment terminal.

Option 1: Manually Approve/Decline Debit or Credit Transactions

Step 1: Click on either debit or credit

Step 2: Click on confirm button

Step 3: Wait approximately 10 seconds until the Not Working button appears, then select this button to proceed.

Step 4: Click on either Approved or Declined. 

Step 5: Once Approved, order will be completed

If you click on debit/credit and the loading sign goes away for a quick second, try refreshing the page or proceed to Option 2. 

 

Option 2: Set the POS Terminals to Non-Integrated Mode. 

Step 1: Go to Menu > Preference > Device. 

Step 2: Edit the corresponding terminal number. 

Step 3: Set the Pinpad Integrated to Inactive. 

Step 4: Click on Save.

Now the POS terminal will be switched to non-integrated mode. When you click on debit/credit on the POS and confirm, it will then automatically complete the order. 

To access this page, the user role must have access to the Device Page.