Troubleshooting
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      TechDesk Installation

      This article provides a step-by-step guide on downloading Techdesk to your device. Techdesk enables our support team to connect to your terminal remotely, allowing for efficient troubleshooting and assistance.

      Windows Based Operating System

      Step 1: Download the TechDesk App from this link: https://www.dropbox.com/scl/fo/8sud8n0bw9pz5w1ftn6b8/AH2lurs1fFkIkqqcZ2CQKxA?rlkey=mnohgzico1niub5tyg8bsdn6z&st=hgl7hke5&dl=0

      Step 2: Open the .exe file, then Accept and Install Application

      Step 3: Once installed, it will open the TechDesk App.

      Step 4: Provide the ID and Password to our support agent. 

       

      Warning: Ensure that the service is running, to confirm it should show 'Ready' at the bottom.

      If not running, click on Start Service