--- title: How to cancel Open Order description: This is how you can cancel the Open Orders on your POS Sales Screen --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/how-to-cancel-open-order#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS\_Full-Logo\_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [Point of Sale](https://knowledge.techpos.ca/en/knowledge/point-of-sale?hsLang=en) 3. [Processing In-Store Transactions](https://knowledge.techpos.ca/en/knowledge/point-of-sale?hsLang=en#processing-in-store-transactions) # How to cancel Open Order ## This is how you can cancel the Open Orders on your POS Sales Screen ### Cancel Individual Orders 1\. On the top right part of the POS sales page click the options button.        ![](https://knowledge.techpos.ca/hubfs/image-png-May-13-2023-04-24-33-4912-PM.png) 2\. When you click the **Options** button, this will show up. **Click View Orders**.   ![](https://knowledge.techpos.ca/hs-fs/hubfs/undefined-Jan-06-2022-08-43-32-50-PM.png?width=209&name=undefined-Jan-06-2022-08-43-32-50-PM.png)   3\. After clicking on **View Order**, it will display the below page. ![](https://knowledge.techpos.ca/hubfs/image-png-May-13-2023-04-25-37-6221-PM.png) 4\. Under Opened Orders click on **Continue**. 5\. While the order is opened click on **Options** at the top right and hit **Cancel Order**. ![](https://knowledge.techpos.ca/hs-fs/hubfs/undefined-Jan-06-2022-08-43-32-67-PM.png?width=176&name=undefined-Jan-06-2022-08-43-32-67-PM.png) 6\. It will ask you for confirmation. ![](https://knowledge.techpos.ca/hubfs/image-png-May-13-2023-04-26-25-7293-PM.png) 7\. Click on **confirm** and the order will be canceled, and the unit will go back to inventory.  **NOTE: Opened Orders show all orders that were not completed. This means that a customer has either not completed the payment for their order, or an employee started a new order without completing the previous one causing that initial order to be left as "opened".** ### Cancel All Open Orders If there are a lot of orders stuck in the open queue, there is a way to cancel them all at once.  **First:** Ensure that the Close Open Order Popup is enabled under settings:  1\. Go to Admin \> Settings 2\. Set the **Show Open Order Dialog** to Active ![](https://knowledge.techpos.ca/hubfs/image-png-May-13-2023-04-29-10-3640-PM.png)   **Second:** Cancell All Open Orders from the POS 1\. When an employee cashes out from the POS, a popup will show up:  ![](https://knowledge.techpos.ca/hubfs/image-png-May-13-2023-04-30-30-1082-PM.png) 2\. Click Confirm, and the system will close out all open orders.  3\. 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