Processing a Refund

This video will show you how to process a refund with or without a customer receipt.

There are two ways to do a refund: reopening the order from Find Order or View Orders. The order number is mandatory when finding and retrieving an order.


First, you must re-open the order with the order number found on the receipt or within the system.

Once you’ve opened the order, click the Refund button located under the Payment Methods.