Point of Sale
      Back to home
      1. Knowledge Base
      2. Point of Sale

      How to Troubleshoot “POS Not Configured" Alert

      This article will help you to resolve the “POS Not Configured" alert when accessing the POS.



      Step 1: Click on "Go to Device Page", our click on Menu > Preference > Device. 

      Step 2: On the device page, choose the terminal device that you're currently using, such as Terminal 1 and click on the pencil icon.

      Step 3: Click on Update IP Address, then save. 

      If you are utilizing Moneris or Merrco as your payment solution, it is essential to verify that the terminal being updated corresponds with the Moneris/Merrco Pinpad ID. Additionally, please confirm that the Pinpad Integrated setting is activated.

      Also, note that each device can only be connected to one terminal.