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      What to do with Damaged Product

      If the product was refunded and “Defective” was chosen as the reason, the product will go under the Damaged warehouse. This means the product unit cannot be sold again, as retailers will need to either destroy or return the product.

      If the product was refunded and you chose “Defective” as the reason, the product will go under the Damaged warehouse. Retailers won't be able to sell this item, but it will be sitting on inventory until the product is destroyed. 

      How to Destroy a Damaged Product? 

      1. Once AGCO or OCS gives you the go signal to destroy the product, you should follow the steps on the system before destroying:
        1. Go to Inventory > Warehouse > Search for the Product.
        2. Click on Adjust and Check the warehouse type. If the quantity is under Damaged warehouse, check Damaged.
        3. Enter the actual quantity after deducting the product that has to be destroyed. Refer to the screenshot below - if you're destroying 1 unit, you'd enter 0 in the 'Actual Quantity' field. (Current Warehouse Quantity - # of Units to Destroy)
        4.  Enter the Reason, Destroy Method, and Destroy Reason. 
        5. Enter the supplier under notes. 

      Click on Confirm. Now that you have recorded the destruction process for this product, it will now reflect on the report and no need to manually enter it. The product will also be removed from inventory.

      Destroyed Product Report

      Utilize the Destroyed Product Report for keeping tabs on the products that have been destroyed.

      Navigation Steps: Go to Reports > Compliance > Destroyed Product Report.

      How to Return to Distributor a Damaged Product? 

      If the product cannot be destroyed and has to be returned to suppliers: 
        1. Go to Inventory > Warehouse > Search for the Product.
        2. Click on Adjust and Check the warehouse type. If the quantity is under Damaged warehouse, check Damaged.
        3. Enter the actual quantity after deducting the product that has to be destroyed.
        4. Select Return to Distributor as Reason

      Click on Confirm. Now that you have recorded the returned to distributor process for this product, it will now reflect on the report and no need to manually enter it. The product will also be removed from inventory.