--- title: Internal Report Format Issues description: Follow the steps below if you are experiencing issues with the layout of your reports. --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/internal-report-issues#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS\_Full-Logo\_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [Reports](https://knowledge.techpos.ca/en/knowledge/reports?hsLang=en) # Internal Report Format Issues ## Follow the steps below if you are experiencing issues with the layout of your reports. If your internal reports are not loading correctly, i.e. columns are shifted over onto the next cell etc., then you will need to simply go over the product names in the system once again. The reason that this issue would occur is due to the fact that there are extra symbols such as commas "," included in the product name. Therefore, you will simply need to edit the product name to ensure there are no commas or extra unnecessary symbols included.  - Go to the *Products *page under the *Inventory *tab - Find the product that needs to be corrected for the report - Click the EDIT icon and make sure the product name has no extra characters/symbols - Save changes  Once that has been fixed, your reports should be set and all products should be properly placed in their given columns.   - [Line of Products](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#main-content) - [Express Checkout](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#express-checkout) - [E-Commerce](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#e-commerce) - [Digital Signage](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#digital-signage) - [Cannabis Analytics](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#cannabis-analytics) - [Auto Tag](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#auto-tag) - 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