--- title: Loyalty Discount - Percentage Discount description: Our system currently do not support automatic percentage discounts on total orders based on specific point values, so we're using this temporary workaround. --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/loyalty-discount-percentage-discount#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS\_Full-Logo\_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [Point of Sale](https://knowledge.techpos.ca/en/knowledge/point-of-sale?hsLang=en) 3. [Discounts](https://knowledge.techpos.ca/en/knowledge/point-of-sale?hsLang=en#discounts) # Loyalty Discount - Percentage Discount ## Our system currently do not support automatic percentage discounts on total orders based on specific point values, so we're using this temporary workaround. For training purposes, we're using the following scenario: • Customers with 500 points get 5% off their order. • Customers with 1000 points get 5% off their order. • Customers with 700 points get 5% off their order, with 200 points remaining in their account. ### Create a Customized Discount Step 1: Go to Menu \> Pricing \> Customized Discount \> Add New Discount. Step 2: Fill out information like name and discount amount. These two are the mandatory fields. ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Aug-20-2024-11-48-21-2551-PM.png?width=1788&height=660&name=image-png-Aug-20-2024-11-48-21-2551-PM.png) Step 3: Save. ### Deduct Points & Apply Discount #### Deduct the Points Step 1: Add member to the order. Step 2: After adding the member to the order, check their current point balance on top. ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Aug-20-2024-11-48-51-2075-PM.png?width=1120&height=778&name=image-png-Aug-20-2024-11-48-51-2075-PM.png) Step 3: If the customer decides to use their points, deduct 500 points from their account by clicking the "Reward Points" button ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Aug-20-2024-11-49-24-5198-PM.png?width=1380&height=824&name=image-png-Aug-20-2024-11-49-24-5198-PM.png) Step 4: Enter management approval if needed. Then, input the number of points to deduct, add any notes, and click the "Deduct" button.  ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Aug-20-2024-11-50-31-9827-PM.png?width=996&height=804&name=image-png-Aug-20-2024-11-50-31-9827-PM.png) #### Apply the Discount Step 1: Click on Balance Due \> Apply Discount. Step 2: Under Customized Discounts, select the discount value. ![](https://knowledge.techpos.ca/hs-fs/hubfs/image-png-Aug-20-2024-11-50-53-8837-PM.png?width=1054&height=828&name=image-png-Aug-20-2024-11-50-53-8837-PM.png) Step 3: Then click on Apply, it should now apply the discount percentage to the order.  - [Line of Products](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#main-content) - [Express Checkout](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#express-checkout) - [E-Commerce](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#e-commerce) - [Digital Signage](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#digital-signage) - [Cannabis Analytics](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#cannabis-analytics) - [Auto Tag](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#auto-tag) - [Getting Started](https://knowledge.techpos.ca/en/knowledge/getting-started?hsLang=en#main-content) - 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