Order Details Report
The Order Details Report provides a comprehensive, order-level view of all sales activity within a specified timeframe. It is a vital tool for managers to audit transactions, track employee performance, and reconcile financial data.
Purpose & Key Uses
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Transaction Auditing: Verify individual orders and investigate specific invoices by clicking the Order Number.
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Employee Monitoring: Review who created orders and who approved specific actions like discounts or refunds.
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Status Tracking: Monitor the progress of orders (e.g., Opened, Completed, Cancelled, or Refunded).
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Financial Reconciliation: Validate totals including taxes, delivery fees, and member savings.
Report Filters
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Date Range - Set a Begin Date and End Date for the activity period.
- Branch - Select a specific location (e.g., TechPOS Demo Store).
- Status - Filter by the current state of the order (All, Completed, etc.).
- Payment Type - View orders paid via Cash, Card, or other specific methods.
- Approval Type - Filter by specific actions like Refunds or Discounts.
- Search Product - Search for orders containing a specific item (requires at least 3 characters).
Actions
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View Report: Loads the data into the interactive UI cards.
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Download CSV: Exports the data into a spreadsheet for deep analysis and accounting.
Understanding the Order Cards
Each card in the results section represents a single transaction.
Order Identity
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Order Number: The unique ID for the transaction. Click this to open the full invoice details.
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Date & Status: Shows when the order was created and its current status (e.g., "Returned" or "Opened").
Employee & Approvals
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Employee: Identifies the staff member who created the order.
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Approval Info: Displays who authorized a discount, refund, or cancellation, along with the Approval Type.
Product Status Details
This section provides a quick snapshot of the items within a single order:
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Opened: Items currently being processed.
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Completed: Items successfully sold.
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Voided/Cancelled: Items removed from the order.
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Refunded: Items returned by the customer.
Financial Summary
Located on the far right, this section breaks down the order's value:
| Line Item | Description | Calculation Impact |
| Total Amount | The final sum paid by the customer. | Includes all items, taxes, and fees, minus discounts. |
| Tax | The total sales tax applied to the order based on regional settings. | Added to the subtotal. |
| Delivery Fees | Charges associated with shipping or local delivery services. | Added to the subtotal. |
| Discount $ / % | The specific reduction applied to the order. The UI shows both the dollar value and the percentage. | Subtracted from the subtotal before tax (usually). |
| Member Saving | Savings applied specifically for products with member pricing. | Price difference of selling price and member price |
| Payment Type | Identifies the method used (e.g., Cash, Credit Card, Gift Card). | Used for balancing the till/merchant bank statements. |