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Order Details Report

The Order Details Report provides a comprehensive, order-level view of all sales activity within a specified timeframe. It is a vital tool for managers to audit transactions, track employee performance, and reconcile financial data.

Purpose & Key Uses

  • Transaction Auditing: Verify individual orders and investigate specific invoices by clicking the Order Number.

  • Employee Monitoring: Review who created orders and who approved specific actions like discounts or refunds.

  • Status Tracking: Monitor the progress of orders (e.g., Opened, Completed, Cancelled, or Refunded).

  • Financial Reconciliation: Validate totals including taxes, delivery fees, and member savings.

Report Filters

  • Date Range - Set a Begin Date and End Date for the activity period.

  • Branch - Select a specific location (e.g., TechPOS Demo Store).
  • Status - Filter by the current state of the order (All, Completed, etc.).
  • Payment Type - View orders paid via Cash, Card, or other specific methods.
  • Approval Type - Filter by specific actions like Refunds or Discounts.
  • Search Product - Search for orders containing a specific item (requires at least 3 characters).

Actions

  • View Report: Loads the data into the interactive UI cards.

  • Download CSV: Exports the data into a spreadsheet for deep analysis and accounting.

Understanding the Order Cards

Each card in the results section represents a single transaction.

Order Identity

  • Order Number: The unique ID for the transaction. Click this to open the full invoice details.

  • Date & Status: Shows when the order was created and its current status (e.g., "Returned" or "Opened").

Employee & Approvals

  • Employee: Identifies the staff member who created the order.

  • Approval Info: Displays who authorized a discount, refund, or cancellation, along with the Approval Type.

Product Status Details

This section provides a quick snapshot of the items within a single order:

  • Opened: Items currently being processed.

  • Completed: Items successfully sold.

  • Voided/Cancelled: Items removed from the order.

  • Refunded: Items returned by the customer.

Financial Summary

Located on the far right, this section breaks down the order's value:

Line Item Description Calculation Impact
Total Amount The final sum paid by the customer. Includes all items, taxes, and fees, minus discounts.
Tax The total sales tax applied to the order based on regional settings. Added to the subtotal.
Delivery Fees Charges associated with shipping or local delivery services. Added to the subtotal.
Discount $ / % The specific reduction applied to the order. The UI shows both the dollar value and the percentage. Subtracted from the subtotal before tax (usually).
Member Saving Savings applied specifically for products with member pricing.  Price difference of selling price and member price
Payment Type Identifies the method used (e.g., Cash, Credit Card, Gift Card). Used for balancing the till/merchant bank statements.