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      Product not Scanning on POS

      What to do if a product will not scan on POS

      1. Check if the product is in stock and that there are no holds.
      a) To check if the product is in stock: Copy the product name and navigate to Menu > Inventory > Inventory Adjust and search the product by copied name. Here you can see the product’s quantity in stock.

       

      Check if the product is in stock and that there are no holds.

       

      b) To clear on-hold products: Go to Menu > Inventory > Warehouse > click on "Clear All ON Hold Products".

       

       

      • If the issue persists, go to Menu > Inventory > Products > Edit Product to check if the UPC matches the product’s UPC.
        • If not, for Ontario please send an email at support@techpos.ca with the product name and correct UPC. For all other Provinces, please see the article about how to  Update UPC