--- title: Troubleshooting the Printer description: This article will show you the steps to troubleshoot your receipt printer. --- [Skip to content](https://knowledge.techpos.ca/en/knowledge/troubleshooting-printer#main-content) [Customer portal](https://knowledge.techpos.ca/portal?hsLang=en) ![TECHPOS\_Full-Logo\_Brand-Colorsmaller](https://knowledge.techpos.ca/hs-fs/hubfs/TECHPOS_Full-Logo_Brand-Colorsmaller.png?width=500&height=125&name=TECHPOS_Full-Logo_Brand-Colorsmaller.png) Open main navigation Close main navigation - [Customer portal](https://knowledge.techpos.ca/portal) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.techpos.ca/en/knowledge?hsLang=en) 2. [FAQs](https://knowledge.techpos.ca/en/knowledge/faqs?hsLang=en) # Troubleshooting the Printer ## This article will show you the steps to troubleshoot your receipt printer. ### **Check the status of the printer: **  1. Go to Control Panel \> Hardware and Sound \> Devices and Printers  2. Select the printer \> Right Click \> Printer Properties \> Print Test Page.   ![](https://knowledge.techpos.ca/hubfs/undefined-Apr-01-2022-05-56-10-51-PM.png) If the test page did not print, the issue will be specified on the Status section. The following are the common issues:    #### Printer Door is Open ![](https://knowledge.techpos.ca/hubfs/undefined-Apr-01-2022-05-57-17-85-PM.png) Solution: Make sure this is closed. Try opening and closing the printer door. #### Our of Receipt Paper ![](https://knowledge.techpos.ca/hubfs/undefined-Apr-01-2022-05-57-50-17-PM.png) Solution: Add another paper and do a test print (make sure printer paper is placed correctly) #### Printer shows Offline ![](https://knowledge.techpos.ca/hubfs/undefined-Apr-01-2022-05-58-50-41-PM.png) Solution: Re-install the printer driver. Follow the instructions:  \- When installing the printer [software and driver](https://starmicronics.com/support/products/tsp100iii-support-page/), make sure the printer is disconnected via USB cable. \- After installation, restart the computer. \- Once the computer is back up, that’s when you **plug in/connect the printer to the computer.** #### Note: If the test print works, move to the second solution - [Check the Status of Cash Register. ](https://knowledge.techpos.ca/en/knowledge/cash-register-service?hsLang=en)   - [Line of Products](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#main-content) - [Express Checkout](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#express-checkout) - [E-Commerce](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#e-commerce) - [Digital Signage](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#digital-signage) - [Cannabis Analytics](https://knowledge.techpos.ca/en/knowledge/line-of-products?hsLang=en#cannabis-analytics) - 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